We offer $10 fast and tracked shipping on all orders in Australia. Easy returns worldwide. 

 

PRE-ORDER TERMS + CONDITIONS:

Pre-order products will be specified in their title. 

By purchasing a pre-order product you are securing your size in that style. You will be required to pay the full price + shipping in order to secure your pre-order. 

Please not that all pre-order items have limited quantities and we ask that you place your order carefully. Make sure you use the size guide specific to each item to obtain your correct size as we cannot guarantee another size will be available should you want to return your item and order an alternate size. 

The expected delivery period will be noted in the description of the product. Please note these dates are an approximation and are subject to change slightly at our discretion. If you have placed a pre-order you will be notified if the dates change and given a replacement date. 

We do not accept cancellations or offer refunds prior to shipping your pre-order item/s. 

Our standard return policy applies to pre-order items once you have received your order. 

By purchasing a pre-order product/s, you accept the above terms and conditions.

 

SHIPPING

Our methods of delivery are 100% carbon neutral! 

Please allow 2-3 business days for your order to be processed and shipped. All orders are shipped from Sydney, Australia via Sendle. 

 

ORDER INFORMATION:

You will be emailed once your order has been shipped along with a tracking number. Please note there can be no cancellations or changes to your items once your order has been confirmed. Any orders placed on the weekend or public holidays will be processed the following business day. 

Please ensure that your address is correct, along with a valid email and phone number. We are unable to alter address details once your order had been dispatched, therefore you will be charged the applicable postage cost to resend the parcel if it is returned to sender. 

Once an order had been shipped, it becomes the responsibility of the purchaser. Refunds or replacements will not be given to products that have been misplaced or damaged in transit. It is your responsibility to contact the given postal service if such cases occur.

 

See below for specific shipping rates to your location. 

 

RETURNS POLICY

We offer easy returns worldwide!

If you wish to return your an item from your order please send an email to info@erbathelabel.com within 72 hours of receiving your garment/s. Please include your order number, style, size, and reason for your return. We will then provide you with further instructions on returning and refunding your order. 

Returns must be returned at customers expense, via a trackable delivery to be eligible for a return. 

Unfortunately we only accept returns, not exchanges. If you wish to purchase another size, you can return your current order and then re-order another size. 

Returns will not be accepted after 14 days from the date of receipt.

We will refund the full value of the garment/s within 5 business days of receiving your return, using the same method as your original payment. Erba The Label does not refund shipping costs in case of return. Any duties or taxes incurred on your return shipment are the responsibility of the sender. 

Please follow the care instructions on each garment carefully as Erba The Label will not be held responsible for any damages incurred as a result of not caring for your garment as per the instructions.

 

SHIPPING RATES

Australia - Shipped with Sendle + 100% carbon neutral (standard)

$10

Delivery: within 1-6 business days.

 

International - Shipped with Sendle + 100% carbon neutral (international standard)

  • New Zealand - $18 flat rate w/ tracking. 

Delivery: within 4-6 business days.

  • North America, Western Europe, Asia and the Pacific - $18 flat rate w/ tracking.

Delivery: within 6-13 business days.

  • Rest of the world - $20 flat rate w/ tracking.

Delivery: within 10-15 business days.

Above are the estimated delivery times to be used as a guide from the date that your order has been dispatched. 

NOTE 

The recipient is liable for all import duties, customs and local taxes that apply to the destination country. Erba The Label will not be held responsible for any taxes or or fees you may incur.