Our methods of delivery are 100% carbon neutral!
Please allow 3-4 business days for your order to be processed and shipped. All orders are shipped from Sydney, Australia via Sendle or Australia post.
You will be emailed once your order has been shipped along with a tracking number. Please note there can be no cancellations or changes to your items once your order has been confirmed. Any orders placed on the weekend or public holidays will be processed the following business day.
Please ensure that your address is correct, along with a valid email and phone number. We are unable to alter address details once your order had been dispatched, therefore you will be charged the applicable postage cost to resend the parcel if it is returned to sender.
Once an order had been shipped, it becomes the responsibility of the purchaser. Refunds or replacements will not be given to products that have been misplaced or damaged in transit. It is your responsibility to contact the given postal service if such cases occur.
See below for specific shipping rates to your location.
We offer easy returns worldwide!
If you wish to return your an item from your order please send an email to firstname.lastname@example.org within 72 hours of receiving your garment/s. Please include your order number, style, size, and reason for your return. We will then provide you with further instructions on returning and refunding your order.
Returns must be returned at customers expense, via a trackable delivery to be eligible for a return.
Unfortunately we only accept returns, not exchanges. If you wish to purchase another size, you can return your current order and then re-order another size.
Returns will not be accepted after 14 days from the date of receipt.
We will refund the full value of the garment/s within 5 business days of receiving your return, using the same method as your original payment. Erba The Label does not refund shipping costs in case of return. Any duties or taxes incurred on your return shipment are the responsibility of the sender.
Please follow the care instructions on each garment carefully as Erba The Label will not be held responsible for any damages incurred as a result of not caring for your garment as per the instructions.
NO RETURNS OR EXCHANGES FOR SALE ITEMS.
Australia - Shipped with Sendle + 100% carbon neutral (standard)
Delivery: within 1-6 business days.
International - Shipped with Sendle + 100% carbon neutral (international standard)
Delivery: within 4-6 business days.
Delivery: within 6-13 business days.
Delivery: within 10-15 business days.
Above are the estimated delivery times to be used as a guide from the date that your order has been dispatched.
The recipient is liable for all import duties, customs and local taxes that apply to the destination country. Erba The Label will not be held responsible for any taxes or or fees you may incur.